IUA Circular 056/18

What’s all this about the LM TOM anyway?


An IUA LM TOM Market Briefing with Louise Day, Director of Operations, IUA; Kim Darrington, Senior Executive, Market Modernisation, IUA; Ali Dove, Head of PPL Market Relations & Communications, Placing Platform Limited and
Joanna Manthorpe, Corporate Affairs Lawyer, Kennedys



Event Date:  Thursday 06 September 2018

Time:  12noon to 1pm with buffet lunch

Venue:  Balls Bros Wine Bar, Minster Court, Mincing Lane, London EC3

Subject:  This market briefing event will highlight the importance of understanding how market modernisation will impact the day-to-day working environment and how you and your organisation can get the most from this change.

Contact:  Deborah Finch, IUA Events Manager (020 7617 4451)


This is a free event, but names and email addresses of all attendees are required for registration.  Please click here to register.


As a market which has grown up around the concept of collaboration, we share our problems more than most.  Starting with subscription insurance, through central settlement and shared central services and ending with claims agreement practices….and settlement again. There is a lot that we do together and a lot of scope for common issues to be solved once for everyone.  Enter the LM TOM!

Born from the need to modernise the shared elements of our service collectively, the LM TOM is a programme of work which has been collectively funded, collectively managed and collectively delivered.

After several years in the planning, designing and making, the LM TOM projects are delivering services to the market and the IUA would like to take this opportunity to introduce you to them and perhaps even show them off.

So, if you think you might have heard of ‘LM TOM’ or ‘PPL’ or ‘one touch data capture’ or ‘straight through processing’ and you are not sure what else you should know, by  attending this market briefing, our speakers will demystify market modernisation and the TOM, with particular  focus on PPL. Delegates will be encouraged to engage and understand how market modernization will impact their day-to-day working environment and how you and your organisation can get the most from this transformation.

Our Speakers:

Louise Day
is Director of Operations at the IUA and has over 20 years’ experience managing projects in financial services. In the insurance sector she has previously worked for Standard Life, Ace, Brit Insurance, Amlin and QBE managing extensive portfolio budgets and teams. Louise joined the IUA in 2015 to oversee the association’s involvement in various London market process modernisation projects.

Kim Darrington has spent more than 15 years working for London Market organisations in change and transformation roles. In 2016, Kim joined the market modernisation team at the IUA as a Senior Executive, where she lends her experience of working in projects to help coordinate and plan with the IUA membership, their attendance in design and change committees, participation in testing and planning for implementation and adoption.  She also acts the voice of the IUA membership in project meetings to help shape and design solutions that accommodate their different requirements and expectations.

Ali Dove is a highly experienced change and programme manager and has been involved in a number of Lloyd’s and London Market projects. She is now leading the communications and market relationships of one of the London Market’s biggest modernisation projects, PPL, the electronic placing platform through the London Market TOM Programme.

Joanna Manthorpe is a Corporate Affairs Lawyer at Kennedys. Joanna qualified as a solicitor while at Waltons & Morse, a specialist marine practice. Following Waltons & Morse’s merger with Kennedys in November 2016, Joanna joined the Corporate & Public Affairs team, which is responsible for leading Kennedys’ global public affairs and thought leadership initiatives. This involves examining emerging insurance risks, including the impact of legal and political shifts, on the international insurance business environment.

As a member of the CPD (Continuing Personal or Professional Development) Certification Service the IUA is committed to providing high quality training activities. Our market briefing events are certified as being suitable for CPD purposes. To obtain a self assessment form for any particular event please email Deborah Finch. These forms will be issued after each individual event upon request.

For events held in the conference rooms at Balls Bros., Minster Pavement, America Square Conference Centre, Apex Hotel, Grange Hotel or Baltic Exchange you will not require an entrance pass but we will require a note of your attendance for room capacity and catering requirements.